Covid 19 Coronavirus has had a major impact on the world and a significant impact on our business.
We have experienced unprecedented demand for our products across our stores and online.
We want to reassure you that we are doing everything we can to ensure our customers are receiving their orders as soon as possible, and that our customer services enquiries are responded to as quickly as possible, but we appreciate your understanding that due to the volume of work, there may be delays in responding to you.
Orders and Delivery
All of our mail partners – Royal Mail and DHL – are still operating however, their capacity is reduced due to staff sickness and social distances practices they’ve had to implement.
All orders are leaving our warehouse within 24 hours of receiving them during the working week but we ask you to please be patient and understanding if our mail partners are not able to deliver your package in the specific time frame they normally deliver to. Thank you.
All of our administrative staff are working from home and are likely to be for the foreseeable future. Our warehouse team are observing and exceeding all government guidelines, particularly regarding social distancing practices, health & safety and contamination practices. Since the start of the Coronavirus crisis, we have implemented the following new additional working practices:
- Created zoned areas in our warehouse for each member of staff and ensured that each member of staff has their own equipment, printers, mail supplies and gloves etc. No member of staff is allowed to work or visit the warehouse if they feel unwell and we would support them if they became ill.
- A new cleaning regime to ensure the premises are as protected as much as possible against external contamination.
- New procedures with mail partners regarding the collection of parcels and receiving stock from suppliers.
Finally, we continue to evolve and add to our Covid19 response and thank you for your patience and understanding during these exceptional times.
We send you all our very best wishes to keep safe and well.
From all the Natural Health World team