Privacy & Cookie Policy

By providing  information on the site, you consent to the transfer of personal data as described in this policy. Please do not send emails or register on the site if you do not want that information to be processed by us in the ways described by this notice.

Your privacy is important to us. This Privacy and Cookie Policy explains what information we collect about you and what we do with it. Please take a few minutes to read it.

Trading as Natural Health World, Natural Health Ltd run this site for visitors who wish to find out more about our business and for visitors who wish to purchase our products using this Site.

Your access, use of and submission of an order via the Site constitutes your explicit consent to the collection, use and transfer of your personal data, in the manner described in this Privacy & Cookie Policy ("the Policy"). If you disagree with the way we process data collected on the Site, we recommend that you do not use the Site. If you wish to obtain further information about us and/or the contents of this Privacy and Cookie Policy, you can contact us by email, post or telephone.

What type of data do we collect about you?
Personal data relating to Internet users viewing the Site may be collected through the Site on each of the following occasions:
(i) data regarding navigation may be collected by our web servers or by cookies when you are browsing the Site;
(ii) data regarding your identity and email address may be collected when you send an email to us through the Site (if you choose to do so), for instance via the ‘Contact’ page or where you submit an Order Form in accordance with our Terms and Conditions;
(iii) data regarding your identity may be collected by the Site on registration for online ordering.

Upon collection the personal data will be stored for as long as is reasonably necessary to provide goods and services, including after sales services to you, in accordance with our Terms and Conditions.

What is a cookie?
A cookie is a tiny element of data that is stored on your computer's hard drive by your web browser when you access a website. The Site makes use of the following types of cookie technology:
• A "Session cookie", which contains a random ID number automatically allocated to your computer by the webserver for the duration of your visit. It is meant to make your use of the Site faster and easier. It will be deactivated after thirty minutes of inactivity on the Site and will be automatically removed from your computer when you close your browser.
• A "Script generated cookie" is automatically allocated to your computer when you register to access any restricted areas of the Site and on each subsequent visit. It only contains an identifier which will enable the Site to identify you as a registered user so that you do not have to identify yourself again while you move from one server to another during your visit. It will remain on your computer after your visit until you remove it. It will be placed again at your next visit.

Third-party cookies
We may use third-party advertising companies or affiliates to display advertisements on our website. These third-party advertising companies or affiliates may separately place or recognise a cookie file on your browser in the course of delivering advertisements to the Site. We cannot see the information collected or stored in third party cookies. We do not provide personal data about you to these third party advertisers or affiliates or to any other third party.
You do not have to agree to the use of cookies. For information on how to reject cookies, see below Removing and Disabling Cookies Section. However, in order to use the payment section of the Site, we recommend that you do not block the recording of cookies on your computer.

Removing and disabling cookies
If you don’t want us to place cookies on your computer at all, you can set your browser to disable or reject cookies. This will mean that no websites will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. This may mean, however, that you will not be able to enjoy full use of all or part of the Site.

If you want to remove previously-stored cookies, you can manually delete the cookies at any time. This will not prevent websites from placing further cookies on your computer.

Data collected by web servers and cookies are not transferred to any third parties, except to process your order request.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name  COOKIE Description
CART  The association with your shopping cart.
CATEGORY_INFO  Stores the category info on the page, that allows to display pages more quickly.
COMPARE  The items that you have in the Compare Products list.
CURRENCY  Your preferred currency
CUSTOMER  An encrypted version of your customer id with the store.
CUSTOMER_AUTH  An indicator if you are currently logged into the store.
CUSTOMER_INFO  An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS  Stores the Customer Segment ID
EXTERNAL_NO_CACHE  A flag, which indicates whether caching is disabled or not.
FRONTEND  You session ID on the server.
GUEST-VIEW  Allows guests to edit their orders.
LAST_CATEGORY  The last category you visited.
LAST_PRODUCT  The most recent product you have viewed.
NEWMESSAGE  Indicates whether a new message has been received.
NO_CACHE  Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART  A link to information about your cart and viewing history if you have asked the site.
POLL  The ID of any polls you have recently voted in.
POLLN  Information on what polls you have voted on.
RECENTLYCOMPARED  The items that you have recently compared.
STF  Information on products you have emailed to friends.
STORE  The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE  Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS  The products that you have recently viewed.
WISHLIST  An encrypted list of products added to your Wishlist.
WISHLIST_CNT  The number of items in your Wishlist.


Subject access rights

At law you have the following rights
• a subject access right which enables you to be told whether we hold any personal data about you and to obtain a copy of that information;
• a right to get personal data relating to you rectified, completed, updated, blocked or erased when incomplete, unclear, obsolete or processed unlawfully;
• a right to object to the processing of data relating to you on legitimate grounds and a right to object free of charge to the use of data for solicitation purposes.

We will comply with such rights as provided under applicable law. If you wish to exercise your subject access right, please contact us in writing at the address set out on the Site with sufficient information to identify yourself and the information you require. We will respond to your request within 40 days. We reserve the right to charge £10 for complying with a subject access request.

Except if provided to others in the circumstances set out in this Policy, the data supplied by you will be kept on the Site’s secured servers and computer systems, protected from outside intrusions.

Changes to this privacy and cookie policy
We reserve the right to make changes to this Policy from time to time and reserve the right to do so. Any changes to the Policy will appear on this page, which you should check from time to time. By continuing to use the site you are deemed to accept changes to this Policy.

Contacting us
If you have any questions about any aspect of this Policy or want to discuss how we handle your data you can contact us by email, post or telephone.