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Returns and Refunds

We can only accept returned items providing they are unopened, unused and in a saleable condition.

 

  • You must contact our office on 01483 203925 and get a returns number to return the item to us.

 

  • The goods must be unopened & unused with its original packaging, in a good saleable condition.  Failure to adhere to these rules will result in the return and refund not been accepted.

 

  • We will then provide you our returns address and we strongly recommend that you return the items to us using a tracked or signed for service with adequate insurance to cover the contents of the package. We are unable to offer a refund for items missing in the post.

 

  • Please make sure you include a copy of your original invoice and your returns number on your documentation.

 

  • Once the returned items have been received we will contact you to confirm your return and process a refund as appropriate.  Your refund will be refunded to the same method as your payment and may take up to 5 working days to show on your account.
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